FAQs

If you have a question, please consult our list of frequently asked questions before reaching out for assistance.

Frequently asked questions

HOW CAN I TRACK MY ORDER?

After 48 hours of placing your order, you’ll receive a tracking ID on your WhatsApp.
You can use this tracking number to stay updated on your delivery status.

If you need any help, feel free to call us at 1800 889 1071

CAN I CHANGE MY SHIPPING ADDRESS AFTER PAYMENT?
  • Send us a message and we'll work it out with our courier partner.
  • If your package hasn't been picked up yet, we can definitely change your shipping address.
  • But once the package has been picked up by our courier, do take note that it will take a while to reroute it. To avoid any trouble, double-check your delivery address before confirming your order.
WHAT STEPS CAN I TAKE IF THE PRODUCT I RECEIVE IS WRONG OR DAMAGED PRODUCT?

You can contact our customer care department and they will resolve your issue within 24 hours (18008891071).

CAN YOU DO SOMETHING FOR A SPEEDY DELIVERY?

Yes, you can make full payment using the prepaid method and request our salesperson to deliver it faster.

CAN I RECEIVE DELIVERY OF YOUR PRODUCTS OUTSIDE THE COUNTRY?

We're sorry, but we are currently only shipping within India. We are unable to provide delivery outside the country at this time.

CAN YOU PROVIDE DETAILS ABOUT THE NOTES UTILIZED IN YOUR PERFUMES?

Yes, before purchasing your order our salesperson will guide you with your doubts regarding notes, longevity, projection, and silage, otherwise you can check them on the product's description as well.

WHEN WILL I RECEIVE MY ORDER?

Orders are typically delivered within 5–10 working days, depending on your location. Faster delivery is available with prepaid orders.