Exchange and Return policy
Thank you for shopping with TMPerfumeshouse. We are committed to ensuring your satisfaction with every purchase. Please take a moment to review our Return and Refund Policy outlined below.
Exchange Policy
If you wish to exchange a product, please contact our Customer Care team at 1800 889 1071 for an easy and hassle-free experience.
We understand that fragrance preferences may vary. If you are not satisfied with the fragrance, you are eligible to exchange the product. However, in such cases, customers are responsible for sending the product back to our address:
Return Address:
401, Oberon Business Hub,
Near Monarch Complex,
Beside Gaurav Path, Pal,
Surat – 395009
Exchange Guidelines
Exchange is permitted only within the same product category.
The product must be unused, unopened, and in its original packaging with all tags intact.
Each customer is allowed only one exchange per order.
A proper unboxing video is mandatory for the exchange process.
Exchanges are allowed only; refunds will not be processed under these conditions.
Refund & Return Policy
Refunds are only processed under the following condition:
If we are unable to arrange or deliver the same product after the order has been placed.
We do not offer refunds for any other reasons, including personal preferences or fragrance dissatisfaction. We appreciate your understanding in this regard.
Due to hygiene and safety concerns, cosmetic products are non-returnable once delivered, as they are not reusable.
Exceptions for Returns
Customers may request a return within 7 days of delivery only if the product received is:
Damaged
Incorrect
Incomplete
To initiate a return in such cases, please:
Contact our support team at 1800 889 1071.
Provide clear photos or videos of the unboxing and the product showing the issue.
If verified, TMPerfumeshouse will bear all replacement charges for:
Wrong product delivery
Incomplete combos
Damaged items
We are committed to resolving such issues swiftly and to your satisfaction.
For any additional queries or support, feel free to reach out to our customer care team. We appreciate your trust in TMPerfumeshouse.
